Shipping, Returns & FAQ

🛍️ Shipping Information

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
  • Standard delivery within the United States typically takes 3–5 business days.
  • Once shipped, you will receive a tracking number via email.

Shipping Notes:

  • Delivery times may vary depending on carrier delays or high order volume.
  • Some items may be fulfilled from trusted partner suppliers depending on availability.

🌍 International Shipping

  • We offer international shipping to select countries.
  • Estimated delivery time: 7–21 business days.
  • Customers are responsible for any customs duties, taxes, or import fees required by their country.

🔁 Returns & Refunds

We accept returns under the following conditions:

  • Items must be unused, unopened, and in original packaging
  • Return request must be made within 14 days of delivery

❌ Non-returnable items:

  • Opened or used food products
  • Perishable goods
  • Clearance or discounted items

💸 Refunds:

  • Refunds are processed once the returned item is received and inspected
  • Original shipping fees are non-refundable

🔄 Exchanges

  • Exchanges are allowed for eligible items (unused and unopened)
  • If the replacement item has a higher value, the customer will pay the difference
  • If lower, store credit may be issued

📍 Where do I return items?

All approved returns should be sent to:

Sari X Sari
1938 Tyler Avenue, Suite L
South El Monte, CA 91733
United States

Important:

  • Please contact us before sending any return
  • Use a trackable shipping method
  • We are not responsible for lost return shipments

📦 Order Issues

If you receive:

  • A damaged item
  • Incorrect product
  • Missing item

👉 Please contact us within 3 business days of delivery so we can assist you.

❓ Frequently Asked Questions (FAQ)

Q: Where do you ship from?
We ship from our U.S. location and partner suppliers depending on product availability.

Q: Can I cancel my order?
Orders can be canceled within 12 hours of placement. Once processed, cancellations may no longer be possible.

Q: What if my order is delayed?
Shipping delays may occur due to courier issues. Please refer to your tracking number for updates.

Q: Do you offer free shipping?
Promotions such as free shipping may be available during special offers or campaigns.

📩 Contact Us

For any questions or concerns, please contact us:

Email: authenticmuaythaisupply@gmail.com
Business Name: Sari X Sari
Location: 1938 Tyler Avenue, Suite L, South El Monte, CA 91733, United States

We aim to respond within 24–48 business hours.